FAQ & Help

Frequently Asked Questions

How do I order?

It is easy. You just email us at info@gs-jj.com to request for a free quote with your artwork and let us know how many iron-on patches you want to order.

What is the minimum order requirement?

All our iron-on patches are no minimum. It is both ok no matter you order just a small quantity or a large number of patches. You can even order one piece.

I have no artwork, can you help?

Yes, absolutely! We offer free design services with each order!

After I place my order, when will I receive my patches?

Generally, our delivery times range between one and four weeks after placing order and approval of artwork. But some delivery times may depend on the quantity, production methods used, or uniqueness of your design needs.

What if I want to make changes or cancel my order after it's in production?

Any changes or cancellations are subject to charges based on costs according to the time of your request. It cant be changed if an order is in production. If changes are necessary once production begins, it will be considered a new order.

Will I receive an art proof before producing the patches?

Yes, we will send you a proof after confirming your order, and after we get your final approval of the artwork, we will start to produce your patches.

What if I do not like the proof?

If you do not like the proof, you can contact us to change your request. We will ensure your satisfaction during the whole process.

Can you offer a guarantee?

You can cancel or have any requests about your patches before you place an order. Once your order is in production, it will cant be changed or canceled. But if the patches have some quality issue, we will make your order afresh according to the specific circumstance.

What are your payment terms?

We accept Visa, MasterCard, American Express, Discover, check or money order.

How will you ship my order?

All orders will be shipped by FedEx for free to the continental USA or Canada. For shipments outside of the USA or Canada, please contact us for details.

What back attachment will come with my patches?

All patches include a butterfly clutch.

How will my patches be packaged?

All patches are individually poly bagged.